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Imogen Modular Right Hand Standard Arm End Unit

The IMOGEN is a low slung and deep modular sofa system offering an array of different configurations. Clean tailored lines highlighted with piping detail throughout accommodating an indulgent comfort. A sprung seat and back give a long lasting relaxed sit and support. This combined with feather wrapped foam seat cushions and feather & fibre filled backs means the IMOGEN delivers indisputable loungabiltiy. Available in fabric only. Available with wood or brushed chrome legs.

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Technical Specs

Preconfigured Modules Sofas

	Height (A)	Width (B)	Depth (C)	Seat Height (D)
Chaise End	93cm	289cm	190cm	48cm
Corner	93cm	290cm	290cm	48cm
Corner End	93cm	290cm	208cm	48cm
4 Seater	93cm	248cm	109cm	48cm
3 Seater	93cm	198cm	109cm	48cm
Footstool	48cm	110cm	86cm	-

Modules Units

	Height (A)	Width (B)	Depth (C)	Seat Height (D)
Standard Arm Unit	93cm	99cm	109cm	48cm
Large Arm Unit	93cm	124cm	109cm	48cm
Standard Centre Unit	93cm	82cm	109cm	48cm
Large Centre Unit	93cm	107cm	109cm	48cm
Corner Unit	93cm	109cm	109cm	48cm
Chaise Unit (Left-Hand / Right-Hand)	93cm	108cm	109cm	48cm

Imogen

Seat Cushions: Fibre or Foam with an Fibre wrap

Back Cushions: Fibre

All 3 and 4 seater products come with 2 scatter cushions and all corner products come with 3 scatter cushions as standard. The scatters cushions are feather filled and with come matching the fabric chosen on the sofa. If you for any reason need to change the scatter cushion to a fibre filling please contact us on 01225792333 and we can action this request.

All modules have sprung seats except corner which has webbing.

Please note that due to the size of the Imogen Chaise unit, some fabrics will result in a visible seam* where two pieces have been sewn together.
Click here for a full list of these fabrics.

* The seam will lay horizontally, approximately 36cm from the front edge of the chaise cushion.

Nice to Know

Low slung and sumptuously deep, Imogen is a modular sofa system that offers an array of configurations. Clean, tailored lines are highlighted with piping detail and finished with a choice of wood or brushed chrome feet.

You can choose between fibre filled or fibre-wrapped foam interiors.

Corner group and corner end models come complete with 3 piped scatter cushions to match the fabric of the sofa. Chaise-end, 3 and 4 seater models include a pair of matching piped scatters.

You can choose between fibre filled or feather-wrapped foam interiors. Fibre is soft, squidgy and inviting but will need regular plumping and turning to maintain the look.

Feather-wrapped foam is created by wrapping high-density foam with a sumptuous duck feather jacket, it provides a firmer sit but will still require plumping. Corner group and corner end models come complete with 3 piped scatter cushions to match the fabric of the sofa. Chaise-end, 3 and 4 seater models include a pair of matching piped scatters.

Delivery & Returns

Delivery and Returns

Delivery

How much is delivery?

To mainland British addresses:

Delivery charges:

Cushion(s) only £7

Furniture* (1 piece) £39

Furniture* (2 pieces) £89

Furniture* (3 or more pieces) £129

Sofa (1 + any cushions) £59

Sofas (2 + any cushions) £89

Sofa (2 or more + any cushions) + Furniture* (1 or more pieces) £129

* Furniture refers to any piece from The Lounge Co. Home Collection.

Please note: An additional £80 charge will be applied for deliveries to Scottish Highlands. Unfortunately we do not offer deliveries to Republic of Ireland, Northern Ireland, Scottish islands, Isle of Man, Isle of Wight, Scilly Isles, Jersey or Guernsey.

Our delivery partner will provide an estimated delivery time slot 36 hours before delivery of furniture items. If you subsequently cancel the delivery or if you are not available to accept the delivery when our delivery partner arrives at your address within the agreed time slot, we reserve the right to charge you an additional re-delivery fee of £100, in addition to any delivery charge already paid.

Which company will deliver my products?

Cushion only orders will be delivered by a standard courier service on an all-day service.

For all soft furnishings products, we use Wincanton and Rhenus, both nationally respected delivery service, as our providers. Not only will they deliver your furniture to the room of your choice, they'll make sure it's securely put together, and remove all packaging - leaving your house nice and tidy.

For all cabinetry(TLC Home) products we use Rhenus, Items will be delivered to your room of choice but will require self-assembly.

For Molly Sofa bed this will be delivered by Furmanac and will be delivered to room of choice and assembled.

Do you deliver on Saturdays?

Yes, we deliver all furniture on Saturdays too.

All cushion only orders will be delivered on week days.

How long will delivery take?

Lead times will vary depending on the product you choose. When selecting your product in the product page it will give you an approximate lead time but if for any reason you are unsure please contact us on 01225 792 333 or customercare@theloungeco.com

For clearance items, delivery can typically be around two weeks but you will be contacted by our delivery partner to arrange delivery as soon as possible.

Please note if you order different product types on the same order the lead time will default to the longest lead time to ensure all products can be delivered together. This does not apply for stock items such as speedy sofa, Molly Sofa Bed or sofa in a box(cubed) these will be delivered within the stated lead times and any other items will follow.

Will my items be shipped together?

To make it more convenient, orders for multiple furniture items will be shipped together. The expected delivery time will become that of the item with the longest delivery estimate.

This does not apply for stock items such as speedy sofa, Molly Sofa Bed or sofa in a box(cubed) these will be delivered within the shortest lead times and any other items will follow.

Can I delay the delivery of my order?

You can delay your order by choosing that option when you checkout, or simply call our customer service team on 01225 792 333, contact them via live chat or email: customercare@theloungeco.com

Will you put my furniture where I want it?

For all soft furnishings products we will deliver your furniture to the room of your choice, they'll make sure it's securely put together, and remove all packaging - leaving your house nice and tidy.

For all cabinetry(TLC Home) products we use Rhenus, Items will be delivered to your room of choice but will require self-assembly.

Will you take my old sofa away?

We charge £65 per sofa to remove and we will arrange for our delivery team to take your sofa away with them. We can only take away the same amount of products as we deliver e.g. If you have 1 sofa delivered we can remove 1.

Please note we do not offer this service when you buy a speedy sofa, Sofa in a Box(Cubed), Molly Sofa Bed or TLC Home.

For any other questions regarding deliveries, please contact our customer service team on 01225 792 333, via live chat or by email: customercare@theloungeco.com

What happens if my product is damaged?

Unfortunately on occasions the product may arrive damaged due to delivery or transit damage and in this case we will work to get a quick resolution for you.

If the packaging is damaged it must be reported to Customer Care on the day of delivery and recorded with the driver / delivery notes. We ask you to inspect the product when it is delivered for package damage and inspect the product once unbagged by the delivery team and report any damage to them and us straight away.

If there is damage to the product, not visible until unpacked, it must be reported to Customer Care within 24hrs.

Please note if you don’t report the damage within the timescales above we may refuse any claim for damage and cost of repair may be charged to you.

Returns

You have the right to cancel your order either before, or within 14 days of delivery.

Product must be returned to us in a saleable condition and we reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or damage. We will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which we receive the product back. In this case, we will refund the price of the product in full provided that there is no evidence of use. We will refund any money received from you using the same method originally used by you to pay for your purchase. There is no automatic right of return for any Clearance Item purchased from our showrooms as they are sold as seen. Your statutory rights are not affected.

We will pay the costs of return if the Products are faulty or misdescribed. In all other circumstances, including where you are exercising your right to change your mind, you must pay the costs of return. If you are responsible for the costs of return and we are collecting the Products from you, we will charge you the direct cost to us of collection which is £110 for furniture and other items will be quoted depending on size and weight.

If you return a product for any other reason (for instance, you have notified us because you claim that the product is defective), we will examine the returned product and [where we have not been able to provide a replacement or repair] will notify of your refund via telephone or e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product.

We may deduct any damage costs from your refund if the product is found to have any damage that is not reported to us in the above time scales under the damage section.

Please note for any collections/returns the product must be packed in its original packaging before the courier arrives. The Courier will not take away the product if not packaged so please ensure the product is packed in its original packaging or a similar type. If the courier for any reason cannot collect due to no packaging you may be charged for the cost of collection if they are required to return at another date.

How do I return an item?

If you wish to return an item, please contact our customer service team on 01225 792 333 with your order details. They will arrange a collection time to suit you.

Can I cancel my order?

If you change your mind, you have the right to cancel your order either before, or within 14 days of delivery.

Can I return my order to a store for a refund?

If you wish to return an item, it must be collected and cannot be returned to a store. Please contact our customer service team on 01225 792 333 who will arrange your return.

For any other questions regarding returns, please contact our customer service team on 01225 792 333, via livechat or by email: customercare@theloungeco.com

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