Will it fit?
We want to make sure that your delivery goes smoothly, so please check the dimensions of your furniture to ensure it can be delivered. You can use our handy Measuring Guide to make sure that your furniture will fit through your doors and manoeuvre around tight turns.
It is important that you measure lifts and staircases to ensure that furniture can be manoeuvred easily and without the need for it to be lifted above waist height.
Our delivery team can carry furniture up 3 flights of stairs or into lifts. If you live above the 3rd floor and there is no lift, delivery will be made to the ground floor. If this is not possible or there are any other access restrictions including road access, please let us know straight away.
♦ PLEASE NOTE THAT SOME ITEMS OF FURNITURE ARE OVER 85KG AND ONLY AVAILABLE FOR DELIVERY TO THE GROUND FLOOR, DETAILS OF ITEMS AFFECTED CAN BE FOUND BELOW
|Orton||4 Door Sideboard||88.5 kg|
|Temperley||Wide Sideboard||95 kg|
|Oldfield||Wide Sideboard||90 kg|
|Bailey||Wide Sideboard||91.5 kg|
|Dalston||180cm Dining Table||111.6 kg|
|Dalston||Wide Sideboard||103 kg|
How much is delivery?
To mainland British addresses:
Cushion(s) only £7
Furniture* (1 piece) £39
Furniture* (2 pieces) £89
Furniture* (3 or more pieces) £129
Sofa (1 + any cushions) £59
Sofas (2 + any cushions) £89
Sofa (2 or more + any cushions) + Furniture* (1 or more pieces) £129
* Furniture refers to any piece from The Lounge Co. Home Collection ('TLC Home Collection').
Please note: The following postcodes are subject to an additional delivery charge of £80, our customer service team will contact you once your order has been placed to collect the additional charge: AB, DD, FK, IV1 - IV39, KW1 - KW15, KY, PA1 - PA19, PH1 - PH41, PH49 - 50. Unfortunately we do not offer deliveries to Republic of Ireland, Northern Ireland, Scottish islands, Isle of Man, Isle of Wight, Scilly Isles, Jersey or Guernsey.
Which company will deliver my products?
Cushion only orders will be delivered by a standard courier service on an all-day service.
For all soft furnishings products, we use Wincanton and Rhenus, both nationally respected delivery service, as our providers. Not only will they deliver your furniture to the room of your choice, they'll make sure it's securely put together, and remove all packaging - leaving your house nice and tidy.
For all cabinetry ('TLC Home Collection') products we use Rhenus, Items will be delivered to your room of choice but will require self-assembly.
For 'Sofa Beds' this will be delivered by Furmanac and will be delivered to room of choice and assembled.
Do you deliver on Saturdays?
Yes, we deliver all furniture on Saturdays too.
All cushion only orders will be delivered on week days.
How long will delivery take?
Lead times vary depending on the product. When you order, we'll give you an estimated lead time for guidance only.
All of our sofas are handmade to order, and whilst we make every effort to ensure lead times are maintained, it's important to us that your furniture arrives with you in perfect condition, so occasionally we'll need to delay your order to make sure it meets our quality standards.
Our delivery partner will contact you to book delivery once they have received your furniture. If you are planning to remove your current furniture, we'd strongly recommend not doing so until you have a confirmed delivery date. Our delivery partner will provide an estimated delivery time slot on the day before delivery of furniture items. If you subsequently cancel the delivery or if you are not available to accept the delivery when our delivery partner arrives at your address within the agreed time slot, we reserve the right to charge you an additional re-delivery fee of £100, in addition to any delivery charge already paid.
Please note, if you purchase different products in the same order, the lead time will default to the longest one to ensure all products can be delivered together. This does not apply for stock items such as 'Speedy Sofas', 'Sofa Beds' or 'TLC cubed'. These items will be delivered within the stated lead time and any other items will follow.
We will keep your furniture for up to 4 weeks from when it is ready for delivery. After this, storage will be charged at £10 per week.
Will my items be shipped together?
To make it more convenient, orders for multiple furniture items will be shipped together. The expected delivery time will become that of the item with the longest delivery estimate.
This does not apply for stock items such as 'Speedy Sofas', 'Sofa Beds' or 'TLC cubed'. These items will be delivered within the stated lead time and any other items will follow.
Can I delay the delivery of my order?
Will you put my furniture where I want it?
For all soft furnishings products we will deliver your furniture to the room of your choice, they'll make sure it's securely put together, and remove all packaging - leaving your house nice and tidy.
Will you take my old sofa away?
We charge £65 per sofa to remove and we will arrange for our delivery team to take your sofa away with them. We can only take away the same amount of products as we deliver e.g. If you have 1 sofa delivered we can remove 1.
Please note we do not offer this service when you buy a 'Speedy Sofas', 'TLC cubed', Sofa Beds or 'TLC Home Collection'.
What happens if my product is damaged?
Unfortunately on occasions the product may arrive damaged due to delivery or transit damage and in this case we will work to get a quick resolution for you.
If the packaging is damaged it must be reported to Customer Care on the day of delivery and recorded with the driver / delivery notes. We ask you to inspect the product when it is delivered for package damage and inspect the product once unbagged by the delivery team and report any damage to them and us straight away.
If there is damage to the product, not visible until unpacked, it must be reported to Customer Care within 24hrs.
Please note if you don’t report the damage within the timescales above we may refuse any claim for damage and cost of repair may be charged to you.