COVID-19: IMPORTANT UPDATE

In line with the latest Government guidance and developing situation, we have today suspended all operations at our Derbyshire manufacturing facility. This is to ensure we play our part in limiting the spread of Coronavirus and to protect the wellbeing of our employees, our customers and our country. Our own flagship store is closed to protect our staff and loyal customers, with our concession galleries following suit.

Customers can still order from The Lounge Co. online. We will estimate a future delivery date, but this may be subject to change as the situation evolves. If you have an outstanding order, we will be making contact with you regarding arrangements for delivery. Should you have any questions, please do not hesitate to email us at [email protected].

I would like to take this opportunity to thank all our staff and customers for your continued loyalty and support during these most challenging of times. We will stay connected via our social media channels, while you focus on looking after yourself and your loved ones.

Keep well and stay safe,
Matt Hudson, CEO

COVID-19 FAQ

We know that a lot of you will be reading this while snuggled up in your own homes and we want to assure you that we are fulfilling our current orders and will continue to take new ones.

The wellbeing of our staff, customers and the wider community is our absolute priority and we have put additional measures in place to ensure we help to keep everyone safe. We’ve addressed some common concerns below...

A. Yes you can. Our stores have closed as part of the Government’s directive to keep people at home and minimise the spread of the virus, but you can still place your order online.

A. Our production and delivery teams are continuing as normal. In the event that this should change, we will contact you directly to update you. If you are self-isolating, please get in touch with our customer care team on [email protected] ASAP to let us know and we can make arrangements for your delivery once your isolation period ends.

A. Yes. At present our sales team can be contacted on [email protected] and whilst our store remains open, on 01225 792 333. Our customer care team is now working from home and can be contacted on [email protected] and they will be happy to help. Please understand that our teams may receive a higher volume of emails than normal during this period, but we will be working hard to respond to all queries as soon as possible.

A. Where possible our stores and galleries are offering hand sanitiser for staff and customers. All surfaces are being cleaned more regularly and cleaning in general has been increased to make the environment as safe as possible for staff and customers. Any staff who experience symptoms or have people in their house with symptoms have been told to self-isolate and are following the government guidelines. The safety of our customers and staff is our number one priority. Our delivery partner, Wincanton, are taking specific actions aligned with Government advice and any staff feeling unwell or experiencing flu-like symptoms have been asked not to go into work. The delivery teams are supplied with hand sanitiser to apply pre and post every visit to a customer’s home and sanitising wipes for use on the handheld equipment with which the customer comes in to contact. The delivery teams are also being provided spare pairs of gloves for use in the customer home.

A. Our production and delivery teams are continuing as normal. In the event that this should change, we will contact you directly to update you. If you are self-isolating, please get in touch with our customer care team on [email protected] ASAP to let us know and we can make arrangements for your delivery once your isolation period ends.

A. Furniture deliveries are made by our delivery partner, Wincanton and they are currently still providing a full delivery service to the room of your choice, assembly and removal of packaging. Please notify us no later than 3 days prior to your delivery if you are self-isolating so that we can re-arrange your delivery with you once your isolation period has ended. If you are unable to accept delivery on the day due to self-isolation, we will store your items free of charge and re-arrange your delivery with you once your isolation period has ended. Cushion-only deliveries are delivered by FedEx. If you are home when they arrive you can ask them to leave the parcel on the doorstep, alternatively if they drop a card through the door you can rearrange with FedEx to suit your requirements.

A. Absolutely. You’ll need to notify us within the 14 day returns period that you wish to return your items. If you are self-isolating, please notify us ASAP prior to your collection day and we’ll organise a suitable collection date with you once your isolation period has ended.