How much is delivery?
To mainland British addresses:
Cushion(s) only £7
Furniture* (1 piece) £39
Furniture* (2 pieces) £89
Furniture* (3 or more pieces) £129
Sofa (1 + any cushions) £59
Sofas (2 + any cushions) £89
Sofa (2 or more + any cushions) + Furniture* (1 or more pieces) £129
* Furniture refers to any piece from The Lounge Co. Home Collection.
Please note: An additional £80 charge will be applied for deliveries to Scottish Highlands. Unfortunately we do not offer deliveries to Republic of Ireland, Northern Ireland, Scottish islands, Isle of Man, Isle of Wight, Scilly Isles, Jersey or Guernsey.
Our delivery partner will provide an estimated delivery time slot 36 hours before delivery of furniture items. If you subsequently cancel the delivery or if you are not available to accept the delivery when our delivery partner arrives at your address within the agreed time slot, we reserve the right to charge you an additional re-delivery fee of £100, in addition to any delivery charge already paid.
Which company will deliver my products?
Cushion only orders will be delivered by a standard courier service on an all-day service.
For all soft furnishings products, we use Wincanton and Rhenus, both nationally respected delivery service, as our providers. Not only will they deliver your furniture to the room of your choice, they'll make sure it's securely put together, and remove all packaging - leaving your house nice and tidy.
For all cabinetry(TLC Home) products we use Rhenus, Items will be delivered to your room of choice but will require self-assembly.
For Molly Sofa bed this will be delivered by Furmanac and will be delivered to room of choice and assembled.
Do you deliver on Saturdays?
Yes, we deliver all furniture on Saturdays too.
All cushion only orders will be delivered on week days.
How long will delivery take?
Lead times will vary depending on the product you choose. When selecting your product in the product page it will give you an approximate lead time but if for any reason you are unsure please contact us on 0122579233 or firstname.lastname@example.org
For clearance items, delivery can typically be around two weeks but you will be contacted by our delivery partner to arrange delivery as soon as possible.
Please note if you order different product types on the same order the lead time will default to the longest lead time to ensure all products can be delivered together. This does not apply for stock items such as speedy sofa, Molly Sofa Bed or sofa in a box(cubed) these will be delivered within the stated lead times and any other items will follow.
Will my items be shipped together?
To make it more convenient, orders for multiple furniture items will be shipped together. The expected delivery time will become that of the item with the longest delivery estimate.
This does not apply for stock items such as speedy sofa, Molly Sofa Bed or sofa in a box(cubed) these will be delivered within the shortest lead times and any other items will follow.
Will you put my furniture where I want it?
For all soft furnishings products we will deliver your furniture to the room of your choice, they'll make sure it's securely put together, and remove all packaging - leaving your house nice and tidy.
Will you take my old sofa away?
We charge £65 per sofa to remove and we will arrange for our delivery team to take your sofa away with them. We can only take away the same amount of products as we deliver e.g. If you have 1 sofa delivered we can remove 1.
Please note we do offer this service when you buy a speedy sofa, Sofa in a Box(Cubed), Molly Sofa Bed or TLC Home.
What happens if my product is damaged?
Unfortunately on occasions the product may arrive damaged due to delivery or transit damage and in this case we will work to get a quick resolution for you.
If the packaging is damaged it must be reported to Customer Care on the day of delivery and recorded with the driver / delivery notes. We ask you to inspect the product when it is delivered for package damage and inspect the product once unbagged by the delivery team and report any damage to them and us straight away.
If there is damage to the product, not visible until unpacked, it must be reported to Customer Care within 24hrs.
Please note if you don’t report the damage within the timescales above we may refuse any claim for damage and cost of repair may be charged to you.